At Premium Trading we are committed to offering high end solutions integrated with timely communication and expertise service. Our success in our sector is driven by our pledge to Commitment to excel in the solutions we provide. The credo we follow to exhibit our commitment in all spheres of service excellent Customer Care coupled with Asset Management, Knowledge sharing and Financial Management.
We take our responsibilities seriously. At Premium, safety and environmental leadership are our highest priority. We are committed to the safeguarding of our people, Clients and cargoes, as well as protecting the environment, and we never compromise on this at any time.
Perhaps more than any other, that value is what defines the Premium difference. Here, we define how we uphold – and continuously aim to exceed – the industry’s highest standards.
Every year, we perform more than (mention number) loadings and un-loadings – operations that involve highly specialized equipment and many crucial tasks. How do we do it? The success of each transaction comes down to one simple idea: the drive for first-class service.
The effort of our people to deliver every day on this commitment is facilitated by a range of specialized customer service programs and systems. The intricate details of trading and logistic planning are managed dynamically in our management system. Here, we integrate and access all key commercial, team and logistic related activities – utilization, scheduling, trading, fixing and post-fixture operations and related accounting functions. A key benefit of these features – Delays is minimized, enabling us to meet or exceed customer scheduling expectations.
Premium Trading employees learn the competencies of first-class customer service in a training program known as Caring for Customers and Colleagues. Communication, courtesy and care for customers – skills that determine customer satisfaction are taught and mastered.
Our customer relationship management system, providing real time information, also enables staff to respond optimally to customer needs
Collectively, the people of Premium possess extensive years of operational experience. With this experience comes a vast pool of mission-critical knowledge that ultimately determines the Premium difference in our industry.
We invest substantially in ways to ensure that knowledge is shared and developed. We consider our business connections very seriously and as an ongoing relationship with an emphasis on superior cost effective, efficient, timely service to ensure they all feel they are ‘Sailing into smoother waters’ by providing a Service to be experienced.
We encourage our People, empowering then to express actionable new ideas outside the regular organization structure, and our Knowledge Pools function as company-wide forums to discuss, incubate – and ultimately incorporate – new concepts, procedures and practices.
Employee surveys enable us to gauge, on a global basis, the response of our staff to all operational aspects and working conditions. Findings help us determine approaches that work best, as we strive to become the premier provider of trading and logistic services in our industry.
Premium Trading and Logistics is an active member of the EXCO member of the Association of Clearing and Forwarding Agents